Privacy Policy for Darkroom Applications and Services
Who We Are
Darkroom Software is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information provided to us in connection with your use of our software and services.
Registered Office:
Darkroom Software, LLC
1101 Summit Ave.
Plano, TX 75074
For questions about this Privacy Policy, please contact us at [email protected].
Legal Basis for Processing Personal Data
We process personal data in accordance with applicable laws. Our legal basis for data processing includes contract performance, legal obligation, and legitimate interests. You can learn more about legal bases for data processing here.
What Personal Information We Collect and Why
Darkroom Software may collect various types of personal data as outlined below.
Customer Data:
- We collect and store data about our customers to fulfill contracts, provide support, and keep you informed about our products and updates. This includes:
- Personal Details: Name, email address, postal address, phone number, and order history.
- Transaction Data: Information collected from payment services such as order ID, payment method, and purchase details.
- Data from Software Usage
- When you use our software, we may collect:
- User Data: Details about license usage, activation, and history to ensure compliance with our End User License Agreement (EULA) and to prevent unauthorized use.
- Support Data: We keep copies of correspondence for support purposes, which helps us provide long-term assistance to our users.
- Still images, animated images, and videos shared using Darkroom Phone: The transmitted image or video data is stored anonymously without association to the recipient(s) for 100 days on Darkroom Software servers. Recipient phone numbers may be stored on Darkroom or third-party service provider servers to log transactions for up to 30 days.
- Still images, animated images, and videos shared using Twilio: To facilitate the transfer, the transmitted image or video data may be stored for up to 48 hours on Darkroom Software servers. Records of recipient phone numbers are not stored by Darkroom Software but in your own Twilio account records.
- Still images, animated images, and videos shared using Darkroom Email: The transmitted image or video data may be stored for up to 30 days on Darkroom Software or third-party service provider servers. Recipient email addresses may be retained for up to 30 days on Darkroom Software or third-party service provider servers.
- Google User Data. When still images, animated images, and videos are shared using a Gmail email account, Darkroom Software utilizes the Gmail account specifically authorized by the software license holder. The sender’s Gmail id is used to address the email message. Emailed image and video data are not retained by Darkroom Software. Recipient email addresses are not retained by Darkroom Software.
Data from Darkroom websites Usage:
Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that are visited, the time and date of visits, the time spent on those pages, unique device identifiers, and other diagnostic data.
Data from mobile device usage:
When Darkroom Software is accessed by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device in use, the mobile device’s unique ID, the IP address of the mobile device, the mobile operating system, the type of mobile internet Browser in use, unique device identifiers, and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Data for Sharing and Image Processing
Darkroom Software may facilitate the sharing of photos, videos, and other media. Any data collected in relation to this is processed as follows:
- Shared Media: Images, GIFs, and videos shared via email or SMS. Images may be temporarily stored for delivery when using integrated services like Twilio or the Darkroom email server.
- Storage Duration: Images shared via MMS/SMS are deleted after 7 days. Emails sent through our email provider are deleted after 60 days.
Who We Share Your Data With
Your data is shared only as necessary to fulfill our obligations, provide support, and operate our services. We may share data with:
Third-party Processors: Payment processors (e.g., PayPal, Stripe) to complete transactions.
- Service Providers: For technical support, hosting, and analytics.
- Legal and Regulatory Authorities: When required to comply with applicable laws or regulations.
- For business transfers: We may share or transfer personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any other subsidiaries, joint venture partners or other companies that we control or that are under common control with Darkroom software.
- With business partners: We may share information with our business partners to offer customers certain products, services or promotions.
- With other users: when you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With your consent: We may disclose your personal information for any other purpose with your consent.
Data Retention
We retain personal data as long as it is necessary to provide our services or as required by applicable law. This includes:
- Order and License Data: Retained indefinitely to allow access to historical support and upgrades.
- Emails and Support Correspondence: Retained to provide continued support.
- Beta Program Applications: Information related to beta programs is stored for up to 3 months and then deleted.
Law enforcement
Under certain circumstances, Darkroom Software may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
Darkroom Software may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Darkroom Software
- Prevent or investigate possible wrongdoing in connection with the our software and or services
- Protect the personal safety of Users of the software or services or the public
- Protect against legal liability
Security of Your Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Your Rights
You have rights regarding the personal data we hold about you. You may:
- Request Access: Ask for a copy of your personal data.
- Correct Errors: Request correction of inaccurate data.
- Request Deletion: Ask us to delete your data, subject to certain conditions.
Please contact us at [email protected] with any requests.
Changes to Our Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices and any applicable laws. We encourage you to review it periodically.
Contact Us:
If you have any questions about this privacy policy, you can contact us by emailing [email protected]
This Privacy Policy was last updated on November 5, 2024.