Troubleshooting Tips for Darkroom Booth

by | Oct 17, 2016 | Booth, Troubleshooting | 41 comments

This PDF contains some of the most often troubleshooting tips for Darkroom Booth photo booth software shared by the Darkroom support team.

Click here to download Darkroom Booth Troubleshooting Tips

41 Comments

  1. Erika Marchena
    Erika Marchena on October 7, 2020 at 4:00 am

    In the middle of a party my booth program stopped working and error message stated booth maintenance needed ?what does that mean ?what do I have to do?
    Erika

    • Eric Woodchek
      Eric Woodchek on October 7, 2020 at 9:12 pm

      Hi Erika, if you are getting that message in the middle of a session – generally this is caused by the camera locking up or losing contact with the software. Check your camera connections and please contact our support staff by visiting http://www.darkroomsupport.com

      • David Barrett
        David Barrett on July 3, 2022 at 11:43 pm

        Pictures are in focus but liveview is not

        • Eric Woodchek
          Eric Woodchek on July 5, 2022 at 3:02 pm

          Check and make sure your camera is in manual focus. If you still need assistance please contact our support team by emailing [email protected]

  2. Tim O
    Tim O on February 15, 2021 at 5:51 pm

    I have everything set up I take the pictures and the picture is Blank but the photo did go into file what would cause that?

      • Chevon Reid
        Chevon Reid on December 18, 2021 at 1:02 am

        My software won’t load. It’s saying it was shut down improperly. I’m in the middle of an event. What do I do!

        • Eric Woodchek
          Eric Woodchek on January 3, 2022 at 7:55 pm

          The software is letting you know that the software was not shut down properly. Simply click through the message and carry on. If you still need suppor please visit our support site for helpful troubleshooting articles. You can also create a support ticket with a software specialist http://www.darkroomsupport.com

          • Michelle
            Michelle on February 25, 2023 at 4:33 pm

            What can I do if my software is saying the camera could not be initialized . I tried everything . Camera is good . Nothing is working

          • Eric Woodchek
            Eric Woodchek on February 27, 2023 at 8:01 pm

            Hi Michelle, I am sorry to hear that you are having trouble. Believe it or not, the number one reason for that error is a faulty USB connection. Please try a new cable and maybe a different port on you computer. If you are still having trouble please contact our support team by emailing [email protected] and one of our software specialists will reach out to you.

    • Christina
      Christina on November 8, 2021 at 1:57 am

      Fix the white margin from printing on photos

  3. Kimberley Parish
    Kimberley Parish on February 22, 2021 at 12:46 am

    I have three templates for guests to choose from after photos are taken. Doesn’t matter which one I choose it only prints the 1st one. Am I missing something?

      • Chris
        Chris on March 4, 2021 at 6:34 am

        I have added my Mitsubishi CP-D70DW printer through global settings yet it still won’t print! When I go to a normal web page and print an image it works just fine, but will not print ANYTHING after a booth session completes itself. Very frustrating, please help.

          • Selina Urbina
            Selina Urbina on June 9, 2022 at 4:22 am

            Why would my flash not “flash” when the it’s supposed to. I have it all set up and it randomly works

          • Eric Woodchek
            Eric Woodchek on June 9, 2022 at 5:52 pm

            Hi Selina,
            This would not have anything to do with the software, check your camera and flash settings.

        • Ashley Roman
          Ashley Roman on May 23, 2021 at 11:57 pm

          You probably need to remove the serial number from windows for the printer, we had tons of issues to begin with now none. Also you have to make sure windows isn’t duplicating the printer.

      • Kaye Johnson
        Kaye Johnson on February 19, 2023 at 11:54 pm

        I had to reset my computer back to factory setting. I redownloaded photo booth software but it won’t let me out in my product key – it says it is invalid?

  4. Peggy Mata
    Peggy Mata on April 11, 2021 at 11:54 pm

    Issue after changing ribbon, error code saying media size does not
    match. Check everything I could think of but still can’t print.

      • Jesse
        Jesse on December 16, 2022 at 4:30 am

        I’m getting error starting document says access to the windows printer was denied . The user account may have insufficient network rights . Please advise

        • Eric Woodchek
          Eric Woodchek on December 19, 2022 at 9:44 pm

          Hello Jesse, sorry to hear that you are having trouble. I have sent your message to our support team for assistance. As always, you can contact our team for tech support by emailing [email protected]

    • Ashley Roman
      Ashley Roman on May 23, 2021 at 11:59 pm

      Global settings sometimes the printer settings will default to 3.5×5” media, idk why, we use 4×6 which is 10×15. Also you have to check windows as well or it will not print.

    • Nichelle Keel
      Nichelle Keel on November 20, 2022 at 10:29 pm

      My photobooth will start taking pictures when there is no one in front of it.

      • Eric Woodchek
        Eric Woodchek on November 21, 2022 at 6:01 pm

        Hi Nichelle – that is odd – please contact our support team by emailing [email protected] and they can assist you with that.

  5. roberto
    roberto on June 5, 2021 at 6:58 pm

    I am trying to install the booth software in my surface tablet windows 10, but I can’t find a way to install it. What can I do to install the software?

    • Eric Woodchek
      Eric Woodchek on June 7, 2021 at 2:18 pm

      Hello Roberto, I am sorry you are having trouble with your Surface Tablet. Please visit our support site for helpful troubleshooting articles. You can also create a support ticket with a software specialist http://www.darkroomsupport.com

      • Raul
        Raul on December 18, 2021 at 5:07 pm

        Darkroom continued to freeze. I would restart the program or shut down the surface pro tablet, but the same thing would happen right after the first pic. The way I had my Camera setting was on Manuel. I used that settings before and never had issues. Thanks!

  6. Emily
    Emily on March 30, 2022 at 9:39 pm

    I have had a recent issue where the everything is running properly, and then the booth (DSLR mirror me) stands idle for 30 minutes (or more). Guests will then come, and initiate a 3-image session. The flash will not fire and sometimes the camera will not fire either (though sometimes it does, resulting in dark images). We have replaced ALL cables (literally) as well as the flash unit which would test-fire just fine (Godox sk300ii). Checked all connections, and went so far as to reboot everything multiple times, but still no luck. This has happened at multiple events. I can then set the booth up the next day, and everything runs fine and I can’t replicate the issue to troubleshoot. Help…I know this may not be a darkroom software issue, but figured it was worth asking!

  7. Nevaeh
    Nevaeh on May 21, 2022 at 11:35 pm

    Aloha,

    I tried to open up my darkroom booth software, it froze and said “not responding” how does this happen & how do we proceed?

    • Eric Woodchek
      Eric Woodchek on May 23, 2022 at 3:43 pm

      Aloha Nevaeh – the symptom you describe could be caused by any number of things, please contact our support team and they can help you trouble shoot: [email protected]
      Mahalo,
      Eric

  8. David
    David on June 5, 2022 at 8:56 pm

    Hi I use my surface pro to design and I have a Dell AIO that I take to events. I have them both sync to my NAS drive. They both update and stay current but today I’m not seeing any new event on the Dell. The booth scene and booth template update in the appropriate folders but I don’t see them in the list of events once I launch the program. Please Advise.

    I’ve tried deleting and adding them manually but still not seeing them in events list.
    Thank you

    • Eric Woodchek
      Eric Woodchek on June 9, 2022 at 5:53 pm

      Hi David,
      I am sorry to hear that you are having trouble with your Dell computer. Please contact our support team by emailing [email protected] or call 214-390-3258, leave a message and a software specialist will reach out to you.

  9. Wendy
    Wendy on October 18, 2022 at 5:33 pm

    I am having trouble with my templates not saving correctly. When I create a new template and change the info on the 2×6 template with my clients info and I use save as with there name and date. When I go back into the event that I just made the template is blank and only shows the 3 boxes. Is there a step by step directions I can download or a basic video that I can watch to help with this issue?

    Thank you

  10. Marisol Gonzalez
    Marisol Gonzalez on November 6, 2022 at 2:14 am

    My pictures are coming too bright in the first picture and the last two frames are too dark in the print out. What is causing this issue?